Calling 911 – Information for Kids and Adults

Calling 9-1-1 is the best way to call for help in the event of an emergency.

9-1-1 gets you a paramedic for serious medical problems like someone having chest pain, fallen down the stairs or very sick and I can not wake them up.

It gets you a police office when someone is breaking into a home or other serious crimes.

It gets you a fire fighter when you smell smoke or your house is on fire.

9-1-1 does not get you a pizza, report a problem with snow removal, report a lost puppy or complain about a loud party.

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Ironically that’s all been done on 9-1-1. Teach kids that the emergency number is not to play with but for real emergencies. When they dial tell them to speak slowly and the help on the phone will do the rest.

9-1-1 is only a “call taking” service it does not dispatch the help. 9-1-1 merely takes the call and routes it the agency needed. Here’s how it works

THE PROCESS:

Caller dials 9-1-1

9-1-1 answers “9-1-1 what is your emergency”

Child “my mom has fallen down the stairs and she’s hurt”

9-1-1: stay on the phone and I’ll transfer you to the ambulance. 9-1-1 operator hits EMS on the their phone and Sask Tel technology knows where to send the caller, by that which ambulance service closest to their location. 9-1-1 can tell where your fixed phone is but can not trace a cell phone (yet).

Once transferred the communication person will say “Parkland (if coming to us) Ambulance what is your emergency”

Caller: “my mom has fallen down the stairs and she’s hurt”

Ambulance dispatcher will then ask “is she awake, if child try to get an older person to talk more accurate history if possible, and confirm address”

While that is happening in less than 40 seconds an ambulance is being dispatched.

The ambulance dispatcher will then get as much information as possible and give help over the phone which can be as simple as unlock the door and cover injured person with blanket.

We always stay on the phone with the caller as much as possible to coordinate and comfort. If it is kids and we know mom is the only care giver home we’ll send mobile crisis to assist.