DALLAS — Delta Air Lines said Tuesday that some computer systems are still working slowly more than a day after an outage crippled the airline and led to more than 1,500
The system the airline uses to check in and board passengers as well as dispatch its planes is still slow, said Gil West, Delta's chief operating officer.
West offered Delta's most detailed explanation yet of what happened Monday to trigger the global computer outage: A critical piece of equipment failed at the airline's Atlanta headquarters, causing a loss of power, and key systems and equipment did not switch over to backups as designed.
Delta passengers endured hundreds more
By late afternoon Tuesday, the airline said it had
In a video posted on the airline's
Transportation Secretary Anthony Foxx's office said the government was talking to Delta about technical issues surrounding the outage, but gave no specifics.
The Transportation Department said it also made sure Delta provided information about customer refunds on its
Delta's hub in Atlanta was the epicenter of problem flights on Tuesday, with lines that were much longer than the day before. Debbie McGarry left Switzerland on Monday and was still stuck Tuesday at the Atlanta airport, far from her Arizona home. Hopes of getting on a plane were raised and dashed overnight. By 3 a.m., passengers were getting irate.
"Some of the men were yelling," she said. "I thought there might be a fistfight."
Tuesday's disruptions followed about 1,000
"We are still operating in recovery mode," Dave Holtz, senior
Delta extended a travel-waiver policy to help stranded passengers rearrange their travel plans. It offered refunds and $200 in travel vouchers to people whose flights were
Delta's challenge Tuesday was to find enough seats on planes during the busy summer vacation season to accommodate the tens of thousands of passengers whose flights were scrubbed.
Airlines have been packing more people in each plane, so when a major carrier has a technology crash it's harder to find seats for the waylaid. Last month, the average Delta flight was 87
Confusion among passengers Monday was compounded as Delta's flight-status updates crashed as well. Instead of staying home or poolside at a hotel until the airline could fix the mess, many passengers learned about the gridlock only after they reached the airport.
They were stuck.
A spokesman for the local electric company, Georgia Power, said the problem started with a piece of Delta equipment called a switchgear, which direct flows within a power system. No other customers lost power, he said.
Airlines depend on huge, overlapping and complicated systems to operate flights, ticketing, boarding, airport kiosks,
Last month, Southwest Airlines
Joan Lowy in Washington, AP video journalist Johnny Clark and Jeff Martin in Atlanta contributed to this report.
David Koenig can be reached at http://twitter.com/airlinewriter
David Koenig, The Associated Press
©2016 The Canadian Press
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