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What To Do When You Know of Neglected Animals

What to Expect When Calling Animal Protection Services

Feb 3, 2021 | 9:21 AM

When you call our Animal Protection Services Line – 1-844-382-0002 – we are opening up a file similar to a police investigation. In order to do so, we need timely, first-hand details to proceed. When calling, we will ask for the following:

Date & time of incident

Address of the alleged offense and directions on how to get there if it’s a rural location

Details of what YOU saw (we cannot accept hearsay, second-hand information, or social media posts)

Photos, if you had the chance to take any

If the offense involved a vehicle, the licence plate number, make, model & colour

Description of the animal’s owner

What kind of animals – cows, horses, cats, dogs, etc.

The approximate or exact number of each type of animal. For example, if you’re calling about a herd of cattle, is our Animal Protection Officer looking for 10 – 12 or 250 head of cattle?

The description of the animal – for example is it a large breed dog or a small dog, what type and colour is its hair – or if you know the exact breed – like a Doberman.

The exact address or location of the animal(s), starting with the closest city or town, the town address, or if it’s rural the legal land description. If you don’t know the legal land description, then clear driving directions including range roads or township roads.

Details of the concern – body condition of the animal(s), the environment in which the animal is in, as well as food, water, shelter availability – basically the reason why you are calling.

Is this animal a stray? Animal Protection Officers do not pick up stray animals of any kind. Stray cats and dogs fall under the jurisdiction of local bylaws. If your area does not have a cat or dog bylaw, the issue is still not Animal Protection Service’s responsibility. Our Animal Protection Officers deal only with owned animals in distress.

Our Animal Protection Officers travel hundreds of thousands of kilometers each year investigating complaints. If the animal is in dire condition, we make it a priority to get to the location quickly. Otherwise, it may be a couple of days before we arrive, especially if it is a remote location.

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