One small step for Service Best, one giant leap for Prince Albert

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“I can definitely see the effect it’s had on our staff and our customers have actually quite enjoyed it so far.”
Jan Rodda, manager of industries and human resources development with the Saskatchewan Tourism Education Council presented the awards and said the program is all about showing businesses how to understand how to enhance the customers’ experience and solve their problems.

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Honch is part of the organization which started the city-wide initiative and said “this is so much bigger than just having smiley faces at the counters.”

She also said she is feels having the Service Best designation on the building is a real accomplishment.

“To be able to have that little sticker on your door, for folks to be able to know when they come here they’re going to get a level of service; we’ve committed, we’ve pledged, we are promising to deliver a level of service that is just above and beyond.”

For a business to receive the Service Best certification 80 per cent of their staff must have undergone the Service Best customer service training.

The Service Best initiative for Prince Albert is a goal to have the city become the first Service Best community with at least 60 per cent of businesses certified in the program.

Those involved believe reaching that goal will increase Prince Albert’s tourism and make the city more attractive to potential businesses.

lschick@panow.com