Canada Post delivering big changes to Prince Albert

The company is currently in the phase of sending out “choice letters”. These letters give affected Prince Albert residents the option of picking up their keys at their mailbox or at a local depot.

Those same residents have also received opinion surveys on where the mailboxes should be located.

Losier said that information has been combined with other factors to determine mailbox placements.

“We have a number of criteria we’ve developed over the past 30-some years we’ve been installing community mailboxes,” said Losier. “We also gathered the input from the municipality who had to weigh in and make sure there’s no issues on their end.”

Canada Post also received and took into account feedback from residents who called their customer service line, according to Losier.

The new system of delivery will mean current delivery staff will see a change in their position. However, Losier said Canada Post made a promise of no layoffs from the beginning.

“We have about ten to fifteen thousand people that are planning retirement or leaving the company within the next few years,” said Losier. “We plan to reduce the number of positions by six to eight thousand.”

“So we feel very confident that we can absorb or make any reductions through attrition, which is basically people leaving on retirement.”

Losier also addressed the issue of people who may struggle to use or get to a community mailbox.

She said the company understands that not everyone will find the community mailboxes easy to use, but Canada Post will be willing to work with those people.

“I always give the example that my mom has arthritis and the key is very difficult to turn, so an accommodation for her would be a larger key,” said Losier. “There’s people who can’t get to the actual boxes, and one of the solutions ultimately would be delivering to their door once a week.”

Losier said Canada Post would be willing to speak with anyone who has concerns about the conversion to community mailboxes.

The phone number dedicated to the conversion is 1-844-454-3009.

jsperling@panow.com

On Twitter: @jnsperling

by Jill Sperling

Canada Post delivering big changes to Prince Albert

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