The Position

The Client Navigator, under the direction of the STC Health Centre Manger, will be primarily responsible for assessing client needs and support systems and assisting clients to reach their identified health goals, acting as a resource to navigate social service and healthcare systems and ensuring that they have the supports they need to optimize their health and wellbeing.  The Client Navigator will work to improve access to internal and external supportive services for clients, improve health outcomes by removing barriers to access, promote early intervention that will mitigate the need for higher intensity support later on and reduce health disparities by ensuring access to services that are appropriate and available where and when clients need them.

Responsibilities

• Utilize a client centered case management approach to address clients short-term and long-term education, referral, and support needs.
• Responsible for engaging, educating, advocating and referring adult individuals, with various mental and health addictions, communicable diseases and stressors such as grief, loss, poverty and homelessness to internal and external supportive services.
• Establishes and maintains knowledge of community resources and builds strong relationships with external agencies and partners.
• Works collaboratively with community partners to reduce barriers and develop collaborative approaches to ensure accessible services for clients.
• Provide crisis intervention support.
• Provide referrals to appropriate agencies and services.
• Provide education on risk prevention to patients, their families and support groups.
• Act as an advocate on behalf of clients.
• Collaborate with health professionals where appropriate through consultation and case conferences to evaluate client progress and ongoing needs.
• Assist the care team with developing individual care plans and implement and monitor those plans.
• Conduct workshops and presentations on a variety of health-related topics.
• Conduct outreach activities to homes, shelters and a variety of other settings
• Assist with forms and services such as ID assistance, housing, and other forms and applications as needed.
• Provide information and help navigate services and opportunities available to clients within the community.
• Complete all documentation in a professional and timely manner to ensure a high standard of care, quality assurance and legal requirements.
• Maintain accurate records and documentation in accordance with evaluation and funding agreement standards and best practice standards.
• Maintain high level of confidentiality standards.
• Promote cultural considerations with clients as appropriate.
• Demonstrate behaviours and attitude that align with STC strategic priorities and values as a place that is judgement free, accepting, compassionate and empathetic regardless of race, nationality, or economic standing.
• Practice within the limitations defined in the member’s scope of practice and assume responsibility for personal and professional development.
• Work collaboratively with team members on program development and evaluation.
• Collect project data and complete program reports as required.
• Attend and participate in project staff meetings.
• Participate in STC Accreditation and maintain best practices and quality improvement.
• Adhere to STC policies and procedures.
• Perform other related duties as defined and assigned on an as and when required basis.

Education and Experience

• Post-secondary education in a related field of social services, social work, addictions, mental health, community development etc;
• Two (2) years’ experience working with individuals living with mental health and addictions.
• Strong interpersonal, counseling and advocacy skills.
• Experience working effectively with culturally, economically and socially diverse clients.
• Familiarity with social service and health programs, services and systems in Saskatoon.
• Expertise in working with clients with mental health and addiction issues.
• Demonstrated ability to work independently and as an effective member of an interdisciplinary team.
• Excellent English written and oral communication skills.
• Experience working with individuals with mental health and addiction issues.
• Highly self-motivated, energetic, organized, and detail oriented with an attitude for continuous improvement.
• Must possess a valid Saskatchewan driver’s license, a reliable vehicle and meet STC’s insurance requirements.
• Current CPR-HCP/BLS certification is an asset.
• Demonstrated proficiency in Microsoft Excel, Word, Outlook, and PowerPoint with an ability to easily learn new software applications.
• Knowledge of the political, social and economic objectives of the Saskatoon Tribal Council and of the Dakota, Cree, and Saulteaux cultures will be considered an asset

Knowledge, Skills, and/or Abilities

• Demonstrated success connecting and networking with vulnerable populations.
• A demonstrated ability to meet and work with clients, utilizing sound judgment, tact, initiative and high standards of integrity and responsibility.
• Ability to provide compassionate, respectful, non-judgmental and culturally competent care to the vulnerable population.
• Demonstrated success in connecting with vulnerable populations.
• Demonstrated excellent oral and written communication skills.
• Understanding of harm reduction strategies.
• Understanding of the determinants of health.
• Ability to work independently with demonstrated organizational and time management skills.
• Must demonstrate appropriate communication during difficult, high stress and/or emotional situations.
• Demonstrate respect while upholding STC’s internal and external partnerships.
• Demonstrate the ability to process and employ critical clinical judgment to ensure the highest quality and safest client care.
• Sensitivity towards cultural differences with particular emphasis on First Nations and Metis People.
• Knowledge of Indigenous traditions and culture.
• Ability to communicate and effectively interact with clients.
• Knowledgeable with resources within the community.
• Ability to deal with disruptive behaviour and manage crises.
• Ability to plan and organize assigned duties.
• Ability to adapt to unpredictable workloads and changing conditions.
• Ability to establish positive working relationships with a multi-disciplinary team, clients and service providers.
• Ability to problem-solve and apply sound judgment.
• Ability to effectively communicate both verbally and in writing.
• Highly self-motivated, energetic, organized, and detail oriented with an attitude for continuous improvement.
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
• Analytical, decision making, and the ability to recognize challenges, identify causes and provide solutions.
• Dependability: able to work independently, submit accurate documentation, and seek guidance when needed.
• Receptive: accept feedback, take ownership of responsibilities, and identifies areas of growth.

Other Conditions

• Must possess a valid Saskatchewan driver’s license, a reliable vehicle, and meet STC’s insurance requirements.
• Must provide a current, original, Canadian Criminal Record Check (CPIC) with vulnerable sector search as a condition of employment.
• Services provided in a community setting that may present many unknown variables.
• Exposure to clients who may have impaired judgment due to emotional distress, mental illness, or intoxication.

Visit the website at: www.sktc.sk.ca

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