CEO seeks feedback from long-term care residents

While there, Hunt said, they’ll meet with resident councils.

“Some resident councils have more family participants other residents do it themselves with the support of the staff. The focus is trying to our residents around the quality of care they receive; do they have concerns and are their things that they need improved communication over?” she said.

From past tours, Hunt said they’ve heard a variety of things from residents—both positive and negative.

“We’ve also heard concerns about the staff ratios. We’ve heard concerns about, not the quality of food they receive, but the menu they receive and so there’s been some changes where, especially on the menus where we can make that happen,” she said.

Some of the facilities took the feedback of their residents very seriously, she added. This could either be by increasing the number of baths a week or addressing recreational requests.

“That’s another very important part of life in long-term care is that it’s not just about the care I receive, but how can I exit the facility, how do go into the community, or how does the community come to visit me and I think … some of our facilities have had a variety of new initiatives there,” she said.

The team will split up the visits between each of the long-term care facilities in the PAPHR.

“It really needs a combined effort and we compile our information and submit it to the ministry of health.”

sstone@jpbg.ca

On Twitter: @sarahstone84

by Sarah Stone

CEO seeks feedback from long-term care residents

What's Trending