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Client Rights and Responsibilities

AS A CLIENT YOU HAVE THE RIGHT….

To be treated with dignity, equality, and respect.
To a safe counselling environment, free of harassment or abuse.
To be an active participant in determining an individual plan for your treatment. The therapist will facilitate this process.
To be informed clearly and concisely by the therapist about the available options and recommended strategies.
To seek a second opinion if you disagree with the plan.
To ask your therapist about his/her training and experience in the issue you are dealing with.
To know what the therapist has written in your file.
To be protected from information disclosure without a signed consent.
To confidentiality, unless
- a life is in danger
- a child requires protection
- a subpoena, warrant or order is issued and your therapist is called to testify

Staff will not acknowledge you outside the office unless such is initiated by you.

AS A CLIENT YOU ARE RESPONSIBLE …..

To do the work and readings that you have agreed to for successful completion of your program plan. Your therapist may discontinue service if there is a lack of follow through.
To arrive on time, and if there is reason to re-book, to do so with 24 hours notice.
To notify the office should your phone number or address change.
To ask questions if you do not understand something during the session.
To maintain confidentiality in regard to other people who you encounter seeking counseling services at the office or in groups.
To pay the fee for service, to apply for Employee Assistance Program (EAP) support, or make other financial arrangements for payment.

by Catholic Family Services