How smart phones create issues for 911 operators
Smart phones may make our lives easier in a lot of ways, but for 911 operators they can also create headaches.
Officials with Sask911, the provincial agency that coordinates all emergency responses across the province, have cautioned residents not to rely on emergency features built into their smart phone’s operating system. For example, newer Apple iPhones include an “SOS” feature that can be accessed by clicking the lock button five times, but according to Emergency Management and Fire Safety Commissioner Duane McKay, the feature does not send the caller’s location to Sask911.
“There’s nothing wrong with the applications that are being developed, but we want to make sure people understand how to use them and when to use them,” McKay said. “We want to make sure people understand there are limitations.”
With many people receiving new smart phones over the holidays, McKay said their operators have had “quite a few” people dialling 911 to test the features and see if they work. They do work, McKay said, and needlessly testing them could put lives at risk.