Air Miles alerts its members that cash miles have been stolen from some members

TORONTO — Air Miles has posted a letter on its website warning that criminals have stolen cash miles from some of its members.

The rewards program says a small number of in-store transactions with stolen cash miles has occurred in which the criminals used them to buy goods.

Air Miles spokeswoman Rachael Montgomery says the manner in which the cash miles were fraudulently accessed has not compromised members’ personal information.

She said the company is not sharing more specific details at this time because its investigation of the breach is ongoing.

While the company works to resolve the situation, it has temporarily removed the cash miles option for in-store purchases.

Event Centre funding

City may hire lobbyist for event centre money

55m ago

International honours

Raiders' Kubiesa to represent Czechia at IIHF U18 Men's World Championship

4h ago

Learn the signs

How often should you change your brakes?

8h ago

Montgomery said the company does not have a timeline in place for how long the suspension will be in effect.

However, members can still access their cash miles at the company’s website to redeem for e-vouchers.

The alert comes a few weeks after Air Miles sent a note to its members apologizing for the controversy it caused last year over changes to its expiration policy.

The rewards program angered many members with its proposal to void unused Air Miles after five years, only to abandon that plan weeks before it was to take effect.

The Canadian Press